Refund & Return Policy

Last updated: September 2026

At PawSmile, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

1. 30-Day Satisfaction Guarantee

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it — unused or gently used, and in its original packaging where possible. You'll also need the receipt or proof of purchase.

2. How to Start a Return

To start a return, contact us through our Contact page or email support@getpawsmile.com with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. Refunds

Once we've received and inspected your return, we will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method within 7–10 business days. Please remember it can take additional time for your bank or credit card company to post the refund.

5. Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons, including used consumable products and items marked as final sale. Please contact us if you have questions about a specific item.

6. Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Late or Missing Refunds

If you haven't received a refund after 10 business days from approval, please first check with your bank or credit card company, then contact us at support@getpawsmile.com and we will follow up.