Shipping Policy

Last updated: September 2026

Thank you for shopping with PawSmile. This Shipping Policy explains how and when your order will be delivered.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. During periods of high volume, processing may take slightly longer.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times within the United States are typically 5–12 business days after processing, depending on your location and the shipping method selected. Delivery time estimates are not guaranteed and may vary due to carrier delays.

3. Order Tracking

When your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery. Please allow 24–48 hours for tracking information to update.

4. Shipping Destinations

We currently ship within the United States. If you have questions about shipping to a specific location, please contact us before ordering.

5. Delays

PawSmile is not responsible for delays caused by the shipping carrier, weather, customs, or other circumstances beyond our control. If your order is significantly delayed, please contact us and we will investigate with the carrier.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date through our Contact page or at support@getpawsmile.com. We will work with you and the carrier to resolve the issue.

7. Incorrect Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately and we will do our best to correct it before the order ships.